You’ll receive tracking after your order is dispatched (handed to the carrier). Early tracking may show “pending/label created” until the first scan.

It’s normal early on. If it looks stuck for an unusual length of time, message us with your order number and we’ll help.

Reach out with your order number and what you need. We’ll confirm the best option (exchange, replacement, or return) and guide you through the next step.

Your order number is in your confirmation email. If you can’t find it, message us with the email used at checkout.

We collect details needed to process orders (like contact + shipping info) and improve the experience (like analytics/cookies). See the Privacy Policy page for full details.